Last summer I went to a self storage facility to do an audit. The facility had one employee who had been there for eight years. The owner trusted her, but he knew one of my other customers and wanted to make sure that everything was running smoothly.
I arrived at the self storage business at 8 am for the audit. I walked into the office and printed the site map and two other reports. The manager went upstairs to her apartment, called the owner and quit.
It was 8:15 am on a Thursday, and the owner found himself with no employees. He had no operations manual, no passwords, and no idea how to run his business.
What is an operations manual?
A self storage operations manual is not a corporate document written in an ivory tower. It’s not filled with human resource legal language that is unreadable and unusable.